Our offices in the Forum are now closed following the Covid-19 shutdown and we are working remotely.
While we are working remotely our service timeframes are likely to be longer than usual but we will respond as soon as possible. The insurance companies and financial service providers that we work with are considered ‘essential services’ and remain open for business.
Our insurance partners AMP, AIA / Sovereign, Asteron and Fidelity Life have assured us that COVID-19 has no impact on any existing insurance policies. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the standard eligibility requirements for your benefit type.
If you are having financial difficulties at this time, we recommend you speak to your bank in the first instance and see what assistance they may be able to offer. KiwiSaver members may also be eligible for a financial hardship withdrawal and can discuss this further with their KiwiSaver provider.
If you need to contact us please continue to email info@coreadvice.co.nz or call 03 5789029 for assistance. If you need to speak to an Adviser you can still contact Ross on email ross@coreadvice.co.nz or phone 021 527766 or we can schedule a Zoom video conference meeting as an alternative.
Thanks for your understanding, stay safe, be kind to each other and keep in touch.
Best regards
Ross, Vicky and Cordelia