We’re here to help…
Making an insurance claim can be stressful, particularly when you’re already dealing with an accident, illness, injury or unexpected loss. Core Advice is here to help make the claims process as straightforward as possible.
If you need to make a claim, you can contact your insurer directly using the claim links below. You can also contact us if you would like assistance understanding the claims process or discussing your insurance cover.
Before making a claim, have your policy number available and gather any relevant supporting information, such as photographs of damage, medical information, receipts or details of other people involved.
The information and requirements can vary between insurers and types of insurance, so check your policy and follow the instructions provided by your insurer.
general insurance claims information
If you need to make a general insurance claim following an accident, damage or loss, you can contact your insurer directly using the link below.
This includes claims relating to house, contents, vehicle, business property and other insured assets.
Before lodging your claim, have your policy number ready and gather relevant evidence such as photographs, receipts, repair information and details of any other parties involved.
For AMP General or Vero policies, use the claim link below to start your claim.
AIA life and medical insurance
If you have AIA life or medical insurance and need to make a claim, you can start the process online through AIA.
Depending on the type of claim, you may need to provide supporting medical or other information. The AIA claims team will contact you regarding the next steps.
Use the link below to start your claim or contact AIA directly for assistance.
Asteron insurance
If you have Asteron insurance and need to make a claim, you can start by selecting the relevant type of claim through Asteron’s online claims service.
Have your policy details and any relevant supporting information available before you begin. If you are unsure about the claims process, call 0800 737 101 for assistance.
Fidelity insurance
If you need to make a claim on a Fidelity insurance policy, you can start the process using Fidelity’s online claim form.
Start your claim now using the online form, email claims@fidelitylife.co.nz or call 0800 88 22 88 for assistance.Have your policy details and any relevant supporting information available when making your claim.
nib medical insurance
Before seeing your healthcare provider, check your medical insurance cover and whether you need pre-approval for the consultation, treatment or procedure.
Pre-approval requirements can vary depending on the type of treatment and your policy.
Contact nib on 0800 123 642 to see if you should get a pre-approval and how you can make a claim or watch this handy video from nib to get started.
Resolution Life (ex AMP) insurance
If you hold a policy that was previously with AMP Life and is now managed by Resolution Life, use the Resolution Life claims service below.
If you need assistance identifying the correct claims process, contact Resolution Life directly or speak with Core Advice.
Need Help With Your Claim?
If you are unsure who to contact, what information you need to provide or how your insurance cover applies, please contact Core Advice.
We can help you understand the claims process and point you towards the appropriate insurer or claims team. The insurer will assess and determine the claim in accordance with your policy terms and conditions.